Please click on the Login page, you will find Forgot password ? Fill your email ID Click on the “submit” button. And then you will receive an email immediately. You can update/change user name and password.
Q. All of your products are in stock?
Only ready items marked as regular items, Limited Stock, and Sale rest items will take time accordingly.
Q. How quickly do you ship?
It depends upon products and shipping method. Some products are always on our ready stock, some needs 1 week for production, some 2 weeks and some 3 weeks / 4 weeks. And shipping methods can be opted out as speed post EMS, courier (door delivery), airfreight or sea freight which takes 7-10 days, 4-5 days, 1 week and 4 weeks respectively. If the quantity ordered is less than MOQ, it can take more than 4 weeks in production. Jhillu Prasad Motiwala is manufacturer; we take order production time 3-4 weeks.
Q. Do you offer Free Trade Samples?
Yes, we offer FREE Sample, It will be shipped at your courier account (if any)
Q. How to make a payment for my order via credit card If I don’t have a PayPal account?
We don’t accept credit card directly, payment by credit cards must be made through PayPal (all the credit card accepted). You just need to go to the paypal website www.paypal.com , click the “send money” Tab. At the top side of send money page, enter one of your valid email address, our paypal email address jhilluprasadmotiwala@yahoo.com and the amount you would like to send. Clicking continue button, you will be guided to the page of inputting credit cards information. Then just do it step by step.
Q. What is the transit time from India to my country?
It depends on the delivery method you choose.
By FedEx/DHL/UPS express delivery methods take about 5-7 working days to arrive.
By Airline like Lufthansa, KLM, British airliner (air port to airport) about 5-7 working days to arrive
By Sea: 45-60 working days
All the EMS: 20-25 working day
You can get all the details by Clicking Here
Q. Can we pay the shipping in the destination?
While you importing by Courier (door delivery).
Yes, you can pay shipping freight on destination, But you should tell us your shipping account such as DHL,Fedex , UPS account.
While you importing by Air (Air Port to Air Port).
Yes, you can pay freight cost on destination; goods will be shipped at collect basis.
While you importing by Sea (Sea Port to Sea Port).
Yes, you can pay freight cost on destination; goods will be shipped at collect basis.
Q. Do you offer FREE Shipping?
Yes, We offer free Shipping by Sea over order $ 3000.00. When you pick up the products at your local port, you need to pay the customs duties/taxes etc.
This services are available port to port, we will book shipment from our seaport to your nearest sea port. The transit time by ship is between 4-6 weeks.
You can take delivery either by yourself (delivery address is printed on bill of lading) or you can depute your local custom agents. We will provide you all the details after vessel sailed from here and send you original documents by courier separately by courier, which is necessary to clear goods from seaport.
Q. Can I buy the merchandise in mixed colors or sizes?
Yes, you can buy all the beads and findings (individual designs shown) in mix colours or mix shapes.
